The following terms and conditions apply to all orders placed on the Iconic Interiors website, in the showroom, or by telephone; placing your order this way indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for your records.
All of our products are covered by our 1 year warranty. This is in addition to your statutory rights as a consumer under the Sale of Goods Act relating to faulty or misdescribed goods. The warranty excludes the following: damage caused by the buyer, damages such as normal use (wear and tear), improper handling, temperature or weather conditions, loss of accessories including buttons/velcro and if the furniture is used in a commercial environment. If the product is received and there is a problem we will make it right within 21 days of your receipt, provided we are notified within 7 days of receipt. Please check your product upon delivery. This warranty starts on the day following your receipt of the product. If there is a problem with your product please email: firstname.lastname@example.org.
These terms and conditions do not affect your statutory rights. To order goods through the Iconic Interiors Ltd website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
3. Product Information
We have collated the product specifications, images and other information published on our website from information provided by suppliers, manufacturers, publications, or gathered from public-domain sources. At Iconic Interiors Ltd we endeavour to ensure this information is as accurate and up to date as possible however we cannot guarantee the reliability or the accuracy of the information contained within its pages. All actions taken by the user of the website are the responsibility of the individual.
4. Payment and Price
The total price payable for the goods will be stated at the time when you place your order and confirmed in our order acknowledgement. If the price published for the goods is wrong due to an error or omission Iconic Interiors Ltd is not obliged to sell the product at the incorrect price. Instead we will inform you of the correct price and give you the opportunity to cancel the order. The furniture remains the property of Iconic Interiors Ltd until full payment is received. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.
5. Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses suffered by you if we do not supply the goods.
6. Delivery Charges
All prices on our website are exclusive of delivery charges. We apply different delivery charges for items of a different size and weight. Our deliveries take place during the week, & we do not offer Saturday deliveries as a standard service. If a Saturday delivery is possible it will be offered at a surcharge, but deliveries on Saturday are at our discretion & are not part of our usual service. Prices are for delivery to Mainland UK addresses. Other UK delivery addresses, including Channel Islands & Scottish Islands will incur additional charges and may incur longer delivery times (e-mail us at email@example.com for a quotation and delivery time).
7. Delivery Times
Delivery of stock items will normally be made within 3-5 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If the goods are not held in stock you should allow up to 60 days for them to arrive at Iconic Interiors before being dispatched to you. For delays of more than 90 days on the advised delivery time, you will have the right to cancel the order (this does not apply to bespoke orders). Payment is due on order of goods, unless specific arrangements for part payment are made, & in all cases full payment must be received before goods are dispatched.
8. Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 12 months. Should your purchased item develop a manufacturers fault within twelve months of your date of purchase we shall either replace or repair it as we deem most appropriate. A refund is calculated on a pro-rata basis. Iconic Interiors Ltd will cover the cost of repair only. The customer is responsible for delivery charges. This guarantee specifically excludes faults caused by accident, neglect, misuse and general wear and tear and furniture used in commercial environments.
9. Returned Goods
We offer a no quibble 7-day returns policy on non bespoke, in stock items. If you are not completely satisfied with your purchase for any reason whatsoever you have the right to cancel your order within 7 working days from date of delivery and receive a full refund excluding applicable delivery charges. Bear in mind this can be quite expensive if delivery is outside of the UK. If the item is a made to order item, ordered in to your specifications we cannot accept the item back. We urge customers to check the dimensions of our furniture to avoid any disappointment when the furniture arrives. In either case it is your responsibility to return any such items in a pristine saleable condition in the original packaging for transit. The original packaging must be unopened and undamaged in a resalable condition. If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 40% of the price of the goods from your refund as we will not be able to sell those goods on at full price. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products please email us at firstname.lastname@example.org or call 01260 642 849 within 7 days from the date of delivery. If you do not return goods within 7 days from informing us that you wish to cancel your order your right to cancel will be revoked.
You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have confirmed the order with you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. Full cancellation of an order is possible in the first three weeks after order, after that it is at our discretion as some parts of the order may have been specifically ordered for you, and after three weeks may have been dispatched from the factory. A 20% return fee will be chargeable in these circumstances.